Not all web hosting company offering good technical support. I am having over 25 web hosting account with various hosting companies, and reviewing over 60 web hosting services/providers, its become clear that whos deliver a good technical support and whos not.
For a2hosting support team, although i am still new with their technical support channel and sent in email ticket before, and even have contact with their marketing people as well. The experience so far had been great.
For a2 hosting support team, they do reply your email ticket on time, and get to the root of your problem until its fixed. I still remember when i first started with the new hosting account, i having some ftp upload program where i keep receiving server timeout and too many connection to server. I checked through my filezilla setting, everything seem OK. I was piss off and sent in email to a2hosting support asking them to take a look. They get back to me on time, and after a few reply and return, the problem is cleared and not at their server side. Finally a2 hosting support advice me to change the filezilla ftp session from PASSIVE to ACTIVE type. Guess what, everything works after this setting changes. I can now ftp upload and download without any problem. A well done job from a2 hosting support team!
For a2hosting marketing team, i did keep in touch with Brad Litwin, A2 Hosting, Inc. He is a real nice person to talk with. And its his habit to reply my email on time, mostly on the same day.
Its nice to have responsive and responsible people managing the web hosting company, as a customer, i do feel much better and know when i need help, i can get some… really quickly!
Go to A2hosting.com
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